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Shipping

Warm Weather Shipments
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During warmer months, there is the possibility that some products may soften or melt during transit. We promptly ship all orders from our location, but unfortunately have no control over our shipping companies' delivery conditions.

To help reduce the risk of melting, we do place a "Protect From Heat" label on all of our outgoing packages. There are some recommendations, however, on how to help minimize the possibility of receiving melted or softened bars or foods during summer delivery:

Avoid packages being left outside by having orders delivered to your work address or other alternative location, such as a neighbor's home.
To reduce transit time, consider choosing expedited shipping methods.
Should any product melting occur, here's a quick and simple solution: Place boxes of bars or unopened items in the refrigerator for about an hour, minimizing the handling of individually wrapped products as much as possible. Items will re-harden with no loss of nutrition or taste, although appearance may be slightly altered.

Shipping Within The United States
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At Metabolic we feel it is important to offer you FAST order processing, and FAST delivery. Standard Ground Shipping within the United States is via FedEx Ground or USPS Priority Mail service. Ground Shipping to Hawaii, Alaska or Puerto Rico is by USPS Priority Mail Service.

Faster shipping options, FedEx 2Day and FedEx Overnight, are also available. Orders placed by 3:00 PM EST are usually shipped the same business day, ensuring a prompt and timely delivery of all your packages. Weekend and Holiday orders are shipped on Monday or the first business day after the Holiday.

FedEx Ground Estimated Transit Times (in business days)
Delivery to Residential addresses is Tuesday-Saturday, between 9am and 8pm.
Delivery to Business addresses is Monday-Friday, by the end of business day.

 

 

Our Shipping Offers:
 

*We no longer offer "FREE Shipping" to Canada, Hawaii, Alaska or Puerto Rico.

Conditions:

Free Ground Shipping to the Continental United States is by FedEx Ground.
For FedEx Ground Delivery we must have a physical street address. PO boxes are not deliverable by FedEx.
Orders over $300 require a signature upon delivery.
Free shipping to APO/FPO addresses is by USPS Priority Mail service.
Shipping to Hawaii and Alaska
Shipments to Hawaii and Alaska are subject to shipping charges, and are shipped by FedEx Express or USPS Priority Mail Service. If ordering online, at the shipping page, enter your shipping address, click the "Check Shipping Rates" button and select the desired shipping method "FedEx" (1-2 days) or "USPS Priority Mail" (4-5 days). If you prefer to call Customer Service to place an order shipping to Alaska or Hawaii, one of our friendly representatives will gladly assist you: 1-800-882-4830.

FedEx Overnight and FedEx 2Day
We also offer two faster shipping options (FedEx Overnight and FedEx 2Day) within the Continental United States. Note that shipping and delivery days for both services are Monday thru Friday only. You will be able to get a rate quote for these FedEx services during checkout.

 

International Shipping


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We no longer offer "FREE Shipping" to Canada.
DietDirect.com ships diet and nutritional supplements to the select group of countries shown below. Free shipping is NOT available for international orders, therefore do NOT select the FREE "Ground Shipping (Continental US)" shipping option during checkout.

Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Metabolic will not be held liable for any customs duties or taxes that arise from your local customs office. Metabolic will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country.
We currently offer 2 international shipping options FedEx International Priority and FedEx International Economy to a select group of international locations: FedEx International Priority (approximately 1-3 business days) and FedEx International Economy (approximately 3-5 business days*).

* Depends on location. Does not include possible delays at Customs.

Current countries we ship to:

Australia
Bermuda
Canada
Germany
Great Britain & Northern Ireland
Ireland
Italy
Japan
Netherlands
New Zealand

Need help on your international order, or information on more shipping options? Please call our customer service team at .

International Shipping Terms & Conditions:
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

All International shipments will be charged postage costs calculated by weight and destination. Metabolic's prices do not include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.

If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Metabolic for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Metabolic, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to Metabolic due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

Need help on your international order, or information on more shipping options? Please call our customer service at .